Problems happen... we're here to help! This article explains the most efficient way to get help for your technical issue based on your relationship to the School District. 

 

Staff Members

For all technology issues, submit a support ticket by clicking here. To get the fastest support, when asked to choose a category, please select the building where you are experiencing the issue. Alternatively, you can send an email to your building's support email address to create a support ticket. Building support email addresses are listed below.

 

• Baker: [email protected]
• Boyce: [email protected]
• Bus Garage: [email protected]
• Commerce Boulevard - [email protected]
• District Administration Building: [email protected]
• Eisenhower: [email protected]
• Fort Couch: [email protected]
• High School: [email protected]
• Streams: [email protected]

 

If you need assistance from the District facilities department, please reference the following article: SchoolDude Work Order and Permit Requests.

 

If you need assistance with your staff ID badge, please see below for additional guidance.

• For replacement ID badges or issues with door access, please contact Jason Powell at [email protected].
• For access issues when using your ID badge on a copy machine or multi-function printer, please submit a support ticket by clicking here or emailing the appropriate building support email above.

 

Students

Grades K - 4

Please see below for instructions on how parents can submit support tickets on their student's behalf.

Grades 5 - 8

Refer to the following directions to submit a ticket from your Chromebook: How to submit a ticket on a Chromebook.

Grades 9 - 12

Send an email to [email protected] (from your school-issued email account) describing your issue, or refer to the following directions to submit a ticket from your Chromebook: How to submit a ticket on a Chromebook.

 

High School students can also visit the SMART Desk located in the library for in-person technical support.

 

Parents & Guardians

Submitting support tickets on behalf of your student - Grades K-4

Please reach out to your classroom teacher if your issue is related to content or classwork. If you are having technical difficulties, please submit a support ticket by clicking here. For the fastest help, choose the category Parents & Guardians.

Submitting support tickets on behalf of your student - Grades 5-12

While it is ideal for the student to submit a ticket directly, a parent or guardian is more than welcome to reach out on behalf of their student by clicking here. For the fastest help, choose the category Parents & Guardians.

Issues related to the USCSD Focus Parent Portal

For issues with registering for access to the Focus Parent Portal, adding students to your profile, password resets, or back-to-school online, please send an email to [email protected].

Issues related to the USCSD website

Please contact Tina Vojtko, Communications Specialist, by email at [email protected].

Issues related to online event tickets using Eventbrite

Please email [email protected] for assistance.

All other technical issues not covered above

Please visit and submit a support ticket by clicking here. For the fastest help, choose the category Parents & Guardians.

 

Please note that for privacy reasons, when contacting the Technology Department, we may request you to provide additional information to verify your identity if your contact information does not match the information currently on record.