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You may be forced to reset your Single Sign-on (SSO) account password if your current password expires or is administratively reset. This article explains how to choose a new password.
Please note a forced password reset is different from a password change. If you would like to update your SSO password but are not being forced to do so please click here for more information.
Method 1: Resetting your password at the login window
If you are using a district-issued Mac or Windows computer. You may be prompted to choose a new password when at the login window. If prompted, you will not be able to log in until you choose a new password.
1. From the login screen enter your SSO username and CURRENT password as you would normally.
2. You will be prompted that your password needs to be changed and to choose a new password. This experience looks slightly different on a Mac vs. a Windows PC but both accomplish the same function.
3. Enter your new password into the login window and continue.
4. The login process will continue after you choose your NEW password. Please note that once you choose a NEW password, it will change for every system/website that is SSO enabled. You may be prompted to re-authenticate to certain services, ensure that you use your NEW password.
Method 2: Resetting your password when logging into a website
Depending on the circumstance, you may be prompted to choose a new password when you sign-in to a website that is Single Sign-on (SSO) enabled. If prompted, you will not be able to sign-in until you choose a new password.
1. From the sign-in screen enter your SSO username and CURRENT password as you would normally.
2. You will be prompted that your password needs to be changed and to choose a new password.
3. Enter your CURRENT password again and then a NEW password into the window and click Sign in.
4. The login process will continue after you choose your NEW password. Please note that once you choose a NEW password, it will change it for every system/website that is SSO enabled. You may be prompted to re-authenticate to certain services, so ensure that you are using your NEW password.
5. If you have a computer assigned to you by the School District, you must follow the directions below to sync your new password to your device.
The following steps are different depending on if you are using a Mac or PC and whether you changed your password while at School or when you were at home or elsewhere. Please navigate to the correct section for additional instructions.
I changed my password at School and I am assigned a Mac computer
1. After you have changed your password following the steps above, exit all applications and restart your Mac.
2. After restarting sign in using your NEW password.
3. You will be prompted that your system could not unlock the keychain. Choose to Create New Keychain.
I changed my password at home or elsewhere and I am assigned a Mac computer
1. After you have changed your password following the steps above, your computer will continue to use your OLD password until you return to school. All other SSO applications will use the NEW password moving forward.
2. Before arriving at school, please Shut Down your Mac completely.
3. After arriving at School, turn on your Mac and sign in using your NEW password.
4. You will be prompted that your system could not unlock the keychain. Choose to Create New Keychain.
I changed my password at School and I am assigned a Windows computer
1. After you have changed your password following the steps above, exit all applications and restart your PC.
2. After restarting sign in using your NEW password.
I changed my password at home or elsewhere and I am assigned a Windows computer
1. After you have changed your password following the steps above, your computer will continue to use your OLD password until you return to school. All other SSO applications will use the NEW password moving forward.
2. Before arriving at school, please Shut Down your PC completely.
3. After arriving at School, turn on your PC and sign in using your NEW password.
If you have any questions or encounter any issues when changing your password, please submit a help ticket by clicking here.
