Using Call Park
Call Park is a feature that allows members to place a call on hold so that another member can pick up that call without going through the transfer process. Call Pickup groups are set up by the Technology Department. To utilize the park feature of the Avaya Cloud Office phone system, you must first be assigned to a…
Transferring Calls
Avaya Cloud Office allows users to transfer phone calls between internal extensions. To transfer a call using a desk phone * While on an active call, press the Transfer soft key at the bottom of the screen. * Enter the extension for the transfer and press Call . * Choose either the Now or Talk soft key,…
Call Queues
Avaya Cloud Office uses call queues for specific extensions through the school district. Call queues are typically used for building main office extensions and other scenarios where more than one person is responsible for answering calls for that extension. From the caller's perspective * Users will be greeted b…
Monitored Lines
Avaya Cloud Office allows the configuration of monitored lines. This feature is mainly used by building main offices and between administrators and administrative assistants. How to answer a call on a monitored line * Users with monitored lines will see dedicated buttons on their phones for each line they can mo…
How to reset your voicemail passcode
If you forget the passcode you selected to login to your Avaya Cloud Office voicemail, follow the steps below to reset it by using the web interface of Avaya Cloud Office. * Go to Staff Links and choose Avaya Cloud Office . * Press the Single Sign-on button on the sign-in screen and enter your email address…
Transfer directly to voicemail
If you receive a phone call that you want to transfer to someone else without ringing their desk phone or mobile applications, follow these directions to transfer directly to someone's voicemail. * Press the transfer button on your desk phone or the Avaya Cloud Office desktop or mobile application. * Enter *0…
Accessing Voicemail
You can receive and listen to your voicemail in Avaya Cloud Office in several different ways. OPTION 1: Voicemail to email * Users will automatically have any voicemail messages left at their extension forwarded to their work email account. The audio file for the message will be attached to the email, and a voic…
Setting up voicemail from the web
Most users in Avaya Cloud Office will be assigned a voice mailbox. Follow the directions below to set up your voicemail for the first time from the web. * Go to Staff Links and choose Avaya Cloud Office . * Press the Single Sign-on button on the sign-in screen and enter your email address. * Enter your SSO…
Setting up voicemail from a desk phone
Most users in Avaya Cloud Office will be assigned a voice mailbox. Follow the directions below to set up your voicemail for the first time from a desk phone. CHANGE YOUR VOICEMAIL PIN 1. Connect to the voicemail service by pressing the ✉️ button on your phone or dial *86 2. You will be prompted to enter your PIN…
