The Upper St. Clair School District, including the Technology Department, will be closed for Winter Break starting on December 23, 2024, at 12 PM.
Responses to support tickets will be delayed until the District reopens on January 5, 2026.
New issues submitted during Winter Break will be addressed as soon as possible upon our return to work.
Have a safe and Happy Holiday season and a Happy New Year!
Using Call Park
Call Park is a feature that allows members to place a call on hold so that another member can pick up that call without going through the transfer process. Call Pickup groups are set up by the Technology Department. To utilize the park feature of the Avaya Cloud Office phone system, you must first be assigned to a…
Call Queues
Avaya Cloud Office uses call queues for specific extensions through the school district. Call queues are typically used for building main office extensions and other scenarios where more than one person is responsible for answering calls for that extension. From the caller's perspective * Users will be greeted b…
